In order to keep shipping costs low for our customers, and to keep packaging material from being wasted, we try to save money on product packaging where we can. When you place an order, you may get boxes and/or packing material that is recycled and reused. It may not be pretty, but it's more cost effective, and more resourceful.
Most graphic tees are made to order, and I have several different artists who make the designs, and who ship directly to you to save on shipping time. Because of this, you may receive several different packages - Example: You order two graphic tees, but each are made by a different artist. You will receive two separate packages with each shirt AT MY COST :). I will also update each tracking number within the order, so you will know when each one will arrive. If you enter your email at checkout, those tracking numbers will be sent to that email on file.
As for shoes, I have limited space in my home, so shoes I keep at a separate warehouse. They will ship directly from the warehouse, as well. Anything shipped from my home will go out same or next business day, holidays and Sundays excluded. Shoes and graphics may take a few days, depending on shipping you select at checkout.
Our number-one policy at Sagebrush Annie's Boutique L L C is to have great customer service and happy customers. We understand life happens, and/or items ordered online don't fit. Please understand Our policy below for easy returns so we can provide the best possible customer service.
If you’re returning shoes, the shoe box may not be used as the sole shipping container; the box must be placed in another box or poly mailer as the shoe box is considered a part of the product. If your item is returned to us for any of the following reasons: (insufficient address, unable to forward, incorrect address, incorrectly entering your shipping address, or otherwise undeliverable) the customer is responsible for the cost of reshipping the item back to you.
No returns on sale items, jewelry, slab phone grips, or buckles; these are considered a final sale. Any items/orders that are canceled will be issued an in-store credit in the form of a gift card sent to the email on file; we do not issue credit back to the form of payment.